Do you need assistance?
If you have a problem with a booking, please contact us immediately so that we can process your request as quickly as possible and resolve it to your satisfaction.
Please also have a look at our FAQ section to see if you can find an answer to your question quickly and easily.
Nina, 38
Customer Success Center
FAQs
1. What can I do if the meal does not take place?
1. Unfortunately, this can happen if something urgent has come up for the host. However, we have a rate of less than 2 %. If the worst comes to the worst, you can contact support via the link in your confirmation email and you will receive a refund within the next three days.
2. When do I get paid as a host? Do I have to pay in advance?
2. You receive the money directly after a guest's booking, so you do not have to pay in advance.
3. How can I complain about a guest or host?
3. Simply call our Customer Success Centre and tell us about your experience.
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This is a student test project for Technological Entrepreneurship model at Trinity Business School